What to Know About Insurance Repairs
Dealing with vehicle damage and an insurance claim can feel overwhelming. We'll walk you through the process and keep you updated every step of the way.
You Have the Right to Choose Your Repair Shop
Insurance companies may recommend specific body shops, but you always have the right to choose where your vehicle is repaired. We work with all major insurance providers and always put our customers first.
Whether or not we're part of your insurer's preferred network, we're committed to safe, high-quality repairs that meet or exceed manufacturer standards.
Our Estimate and Approval Process
When you bring your vehicle in, we write a detailed repair estimate. Your insurance company may also prepare its own. If we find more damage once the car is taken apart, we handle the communication and approval directly with your adjuster.
Our goal is to keep the repair moving while making sure no damage is overlooked. We're upfront about the work your vehicle needs and keep you posted throughout.
Understanding the Parts Used in Your Repair
There are generally three types of parts that may be used:
- OEM (Original Equipment Manufacturer): Genuine parts made by your vehicle's manufacturer, for the best fit and quality.
- Aftermarket: Parts made by third-party manufacturers, which can vary in quality and cost.
- Recycled: Quality used parts from other vehicles, often used to keep costs within insurance guidelines.
We'll always review your options with you. If you'd prefer OEM parts, we'll help you find out whether your insurance covers them or go over out-of-pocket options.
Deductibles and Payment
If your policy has a deductible, you'll pay it directly to us when you pick up your vehicle. We'll explain any out-of-pocket costs before repairs begin, so there are no surprises.
Rental Vehicles
Check whether your policy includes rental reimbursement. If it does, your insurer will usually cover a rental car while yours is being repaired, within the limits of your policy.
Supplemental Damage
It's common to find more damage after a car is taken apart. When that happens, we send supplemental documentation to your insurance company right away and wait for approval before going ahead. Your vehicle gets fully repaired, with no corners cut.
Total Loss
If repairs would cost more than a certain percentage of your vehicle's value, your insurance company may declare it a total loss. If that happens, we'll answer your questions and help you understand your settlement options.